想带毛孩子坐动车出行？现在终于可以实现啦！不过这项服务还在试点阶段，宠主们出发前一定要把细节确认好。这份指南从“能不能带”“提前准备啥”“怎么办理”到“注意啥”，全流程帮你梳理清楚，让你和毛孩子的旅途更顺畅～

一、先查清楚：你的行程能不能带宠走

这是第一步！别白准备半天，先确认自己的出行线路在试点范围内～

• 试点基础信息：服务2025年4月启动，截至2025年11月，已覆盖全国40座车站、54趟（部分信息显示52趟）列车，覆盖范围还在逐步扩大。

• 快速查询方法（宠主首选）：打开铁路12306官方App或网站，搜车次时筛选带“宠”字标识的车次，能搜到就说明该趟车可办理托运；也能直接通过12306 App的4个专属入口查询：①首页顶部搜索栏；②首页-全部应用；③购票支付完成页；④出行服务页面。

• 精准确认方式：试点车次、车站可能动态调整，最稳妥的是通过12306 App查询后，再拨打12306客服热线或中铁快运客服热线95572核实。如果能提供出发地、目的地和出行时间，还能帮你判断线路是否在试点范围～

二、提前准备：这些东西少一样都办不了

宠主们至少提前3-7天准备，尤其是证件和运输箱，别临时抱佛脚！

1. 核心证件（硬性要求，缺一不可）

• 宠主本人有效身份证件（和购票证件一致）；

• 《动物检疫合格证明》：这是重中之重！必须提前3天向当地动物卫生监督机构（比如动物检疫所）申报办理，要注意证明上的出发地、目的地、日期，必须和你的行程完全一致。办理时需携带宠物免疫证明、畜禽标识（比如宠物芯片/耳标），确保宠物临床检查健康。

2. 宠物相关准备（符合要求才能托运）

• 可托运的毛孩子：仅限家庭驯养的猫、犬，单只体重≤15公斤、肩高≤40厘米（超过这个规格就不行哦）；

• 绝对不能托运的情况：烈性犬（农业农村部名录里的47种，比如藏獒、比特犬等）、怀孕的毛孩子、分娩7天内的哺乳期宠物、生病的宠物、年龄不足15周的幼宠；

• 提前适应运输箱：给毛孩子准备符合铁路标准的专用运输箱，别买错！具体要求：①尺寸按体重选：5kg以下选50×35×30cm，5-15kg选70×50×45cm，误差不能超过±2%；②材质选ABS工程塑料或航空铝合金框架，不能用木质、竹编的（容易坏），要防啃咬、防逃脱、防渗漏，通风孔占比≥30%，至少两面是透明材质方便观察；③笼门要有双重保险锁，底部要预埋锚点（方便固定）。建议提前7天让毛孩子适应运输箱，减少旅途应激。

  
  

三、办理流程：按步骤来，不慌不忙

1. 两种托运方式，选适合你的

• 人宠同车（最常用）：宠主自己买好车票后，在12306 App的“宠物托运”入口提交预约申请即可；

• 宠物单飞（无人陪同）：如果宠主不坐车，只想让毛孩子单独走，提前2-5天拨打中铁快运客服热线95572预约，记得说清出发地、目的地和时间。

2. 现场办理&领取步骤

• 现场办理：开车前2-6小时，带好毛孩子、运输箱、证件，到出发车站的中铁快运营业部办手续（别跑错地方！），工作人员会核对信息、确认运输箱合规，然后完成托运登记；

• 抵达领取：列车到站后，1小时内会收到短信或电话通知，宠主要在3小时内，凭本人有效身份证件到目的地车站的中铁快运营业部领毛孩子，超时可能产生滞留费用哦。

四、运输细节&费用：提前了解，心里有底

• 运输安全：毛孩子会放在专用智能运输箱里，存放在列车专门的快运柜，和旅客车厢隔离，不会互相打扰。运输箱自带空气循环、温湿度监测、降噪除味功能，环境很舒适；工作人员每2小时会巡视一次，通过摄像头观察毛孩子状态，全程不开箱、不喂食（避免应激和安全问题），仅必要时补充饮用水。

• 托运数量：每名购票宠主最多能托运2只符合条件的毛孩子；非购票旅客（宠物单飞）仅限托运1只。

• 费用标准：按运输里程梯次计价，购票宠主能享7折优惠，具体参考：1000公里内360元/只起，1000-1500公里460元/只，1500-2000公里660元/只，2000公里以上860元/只；同时会赠送2000元基础保险，宠主也能按需额外购买保险。

五、宠主必看：这些注意事项别忽略

• 检疫证明别过期：一定要在出发前办好，且信息和行程完全一致，不然现场办不了托运，白跑一趟；

• 运输箱别乱改：现场工作人员会按标准核验运输箱，不合格的话无法托运，建议提前7天通过“高铁宠物托运”小程序提交笼具参数预审；

• 途中别干预：运输过程中不能自行打开快运柜或调整运输箱固定装置，有问题联系列车工作人员或中铁快运客服；

• 出发前安抚毛孩子：提前半天减少喂食，避免旅途肠胃不适；可以在运输箱里放一件带有宠主气味的衣物，帮助缓解应激；

• 特殊情况早沟通：如果毛孩子有特殊健康状况，提前和中铁快运工作人员说明，确认是否符合托运条件。

总结一下：带毛孩子坐动车，核心就是“先查车次→提前办检疫证明→备合规运输箱→按时间办手续”。如果还有疑问，直接打12306或95572咨询，最准确高效～ 祝各位宠主和毛孩子旅途愉快！

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